Emergency Assistance

For worldwide assistance use the toll free numbers listed .

Where ever you may be, help is at hand 24 hours a day, 7 days a week, 365 days a year. With the worldwide reach of QBE Assist you have a proven team of Australian based medical and emergency assistance specialists.

QBE Assist has been providing assistance to travellers in need since 1992. QBE Assist is a team of trained medical and insurance specialists available 24 hours a day, 7 days a week, 365 days a year with full authority to act in the event of a situation arising, thereby empowering them to act quickly and effectively in the event of an emergency:

  • providing medical repatriation, if required;
  • assistance with rescheduling of travel arrangements, replacement of lost passports or travel documents;
  • in case of an emergency, providing a message service for travellers so they can keep in touch with their family, employer or travel agent back home.
QBE Assist

Providing assistance is not in itself an admission of liability for your claim and where relevant all services are subject to a claim being accepted under the policy.

In the event of an accident, illness or emergency mishap during your trip, please contact our medical and emergency assistance team, QBE Assist.

 

If you're overseas telephone:

 Country

 Telephone

 

 Country

 Telephone

Austria

0800 291 702

 

Japan

00531 616 441

     

Brazil

0800 891 8401

 

Malaysia

1800 800 428

     

Canada

1800 665 3870

 

Netherlands

08000 226 742

     

China North

10800 611 0133

 

New Zealand

0800 441 678

     

China South

10800 361 0151

 

Philippines

1800 1611 0045

     

Fiji

00800 2149

 

Singapore

800 6161 051

     

France

0800 90 5097

 

South Africa

0800 99 3514

     

Germany

0800 181 7694

 

Spain

900 996 167

     

Greece

008 006 112 6195

 

Sweden

0200 214 612

     

Hong Kong

800 933 877

 

Switzerland

0800 838 533

     

India

000 800 610 1119

 

Thailand

001 800 611 2885

     

Indonesia

001 803 61683

 

Turkey

00 800 6190 3627

     

Ireland

1800 552 636

 

United Kingdom

0800 899 813

     

Israel

1809 456 589

 

United States

1800 765 8631

     

Italy

800 875 100

 

International

+61 3 8523 2815

     
 

Email

qbeassist@qbe.com

Fax

International access code

then dial +61 3 8523 2815

 

If you're in Australia telephone:

QBE Assist

1300 555 019 or 03 8523 2800

qbeassist@qbe.com

Customer Service

1300 555 017 or 03 8523 2777

travel.service@qbe.com

Claims

1300 555 017 or 03 8523 2777

travel.claims@qbe.com

Terms, conditions and acceptance criteria apply. Cover limits apply as set out in the policy wording. This material contains general information only and may not suit your particular circumstances. Before deciding to acquire any insurance product, you should obtain and consider the relevant Product Disclosure Statement to decide if a policy is right for you. Insurance issued by QBE Insurance (Australia) Ltd ABN 78 003 191 035 AFS Licence 239545. eReliance Pty Ltd trading as Easy Travel Insurance, ABN 48 147 939 277 is an Authorised Distributor 0012131 of QBE Insurance (Australia) Limited *Qantas Frequent Flyer members can earn 1 Qantas Frequent Flyer point per $2 spent on eligible QBE Travel insurance products. (Terms and conditions apply)

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